Frequently Asked Questions (FAQ)
Q: Why was my auction suspended/cancelled?
A: eBay's policy regarding the suspension of auctions offers a general explanation of why an auction may have been suspended, as well as providing detailed information on the VeRO program (Verified Rights Ownership). This policy also provides answers to some commonly asked questions regarding an auction that has been stopped. This information can be obtained by clicking on the following link: http://pages.ebay.com/help/community/png-endauction.html.
Under United States trademark laws, Stella & Dot is required to police the use of its trademarks and take action to stop any unauthorized, unlawful and/or misleading uses of those marks. Stella & Dot representatives regularly monitor the Internet to address and protect these rights.
Q: Why did eBay allow me to post my auction?
A: Given the number of Stella & Dot items on eBay, it is not time permitting for eBay to contact each seller individually before requesting the shutdown of the auction.